Privacy Policy
Last updated: March 19, 2026
1. Introduction
Nick's Tire & Auto ("we," "us," or "our") operates the website at nickstire.org and provides automotive repair and tire services at our shop located at 17625 Euclid Ave, Cleveland, OH 44112. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.
2. Information We Collect
We may collect the following types of information:
Information You Provide
- Name, phone number, and email address when you book an appointment, submit a contact form, or request a callback
- Vehicle information (year, make, model, mileage) when you use our booking or diagnostic tools
- Service history and preferences when you create a My Garage account
- Phone number when you opt in to receive SMS text messages
- Any other information you voluntarily provide through our website or in person at our shop
Information Collected Automatically
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies for website functionality and analytics
3. How We Use Your Information
We use the information we collect to:
- Process and manage your service appointments and requests
- Communicate with you about your vehicle service, including appointment confirmations, status updates, and follow-ups
- Send service reminders and maintenance notifications via SMS text message (with your consent)
- Respond to your inquiries and provide customer support
- Improve our website, services, and customer experience
- Send promotional offers and seasonal maintenance tips (with your consent)
- Comply with legal obligations
4. SMS Text Messaging
If you opt in to receive SMS text messages from Nick's Tire & Auto, we will use your phone number to send you service reminders, appointment updates, maintenance tips, and promotional offers.
- Message frequency varies based on your service history and preferences
- Message and data rates may apply depending on your mobile carrier
- You can opt out at any time by replying STOP to any message
- For help, reply HELP or call us at (216) 862-0005
- We will not share your phone number with third parties for marketing purposes
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: We use trusted third-party services (such as Twilio for SMS messaging, Google for analytics and maps) that process data on our behalf under strict confidentiality agreements
- Legal requirements: We may disclose information when required by law, court order, or government regulation
- Business protection: We may share information to protect the rights, property, or safety of Nick's Tire & Auto, our customers, or others
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure database storage, and access controls limiting who can view your information.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of SMS text messages at any time by replying STOP
- Opt out of promotional communications
To exercise any of these rights, contact us at (216) 862-0005 or visit our shop at 17625 Euclid Ave, Cleveland, OH 44112.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: