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Full-Time · Entry to Mid
Service Advisor
17625 Euclid Ave, Cleveland, OH
Pay
$22.00–$28.00/hr · hourly, not flat rate
Shop hours
7 days — Mon–Sat 8AM–6PM, Sun 9AM–4PM
You're the bridge between the technician and the customer. Your job is to translate what the mechanic found into language the customer can act on — without pressure, without omission, and without condescension. If you've been in a shop that operated differently, this is your chance to do it right.
What you'll do
- Greet customers and listen to what they're experiencing with their vehicle
- Communicate technician findings clearly and honestly, including photos when available
- Present estimates with a priority breakdown — what's urgent, what can wait
- Answer questions without upselling or minimizing concerns
- Schedule follow-up appointments and manage repair workflow
- Handle phone inquiries and walk-ins with equal care
What we need
- Genuine communication skills — you explain things clearly to people who aren't mechanics
- Basic automotive knowledge sufficient to understand and relay repair findings
- Comfort with a fast-paced, customer-facing environment
- Ability to stay organized during busy periods
- Valid Ohio driver's license
Nice to have
- Previous service advisor or customer-facing automotive experience
- Experience with shop management software
- Bilingual (Spanish, Arabic, or other languages common in our community)
Apply for Service Advisor
No resume required. We respond within 48 hours.
Know someone better for this job? Refer a technician who gets hired and stays 90 days and you get $300 cash — put your name in their "Referred by" box.